Indifference, Rejection and Fragmentation: Understanding Organizational Attitudes Among Platform Delivery Workers in Mexico's Digital Labor Landscape
Minor Mora-Salas  1@  
1 : Minor Mora Salas

This paper examines the organizational disposition and collective action potential among digital platform delivery workers in Mexico, contributing to emerging scholarship on worker resistance within algorithmic management systems. Drawing on mixed-method research combining survey data from delivery workers and in-depth qualitative interviews, I analyze how these workers position themselves in relation to collective organization and resistance against platform companies. The findings reveal a heterogeneous workforce with divergent and often contradictory labor imaginaries and organizational dispositions. Analysis identified three distinct groups: a majority group exhibiting negative attitudes toward organization and collective action; an intermediate group characterized by indifference; and a minority group recognizing the necessity of unionization or alternative rights-claiming models.

This tripartite division reflects not merely individual preferences but is embedded within Mexico's particular socio-political context. Couriers reluctance to participate in collective action appears influenced by four key factors: first, a critical stance toward Mexico's historical corporatist union model, which many workers associate with corruption and co-optation rather than genuine representation; second, a pragmatic assessment of contemporary power dynamics wherein platforms have accumulated substantial market power while worker organizations remain fragmented and under-resourced; third, the atomization of delivery worker organizations which has simultaneously created highly efficient spaces for confined solidarity among their members, effectively addressing workers' immediate felt needs outside the framework of traditional labor disputes; and fourth, a profound fracture between the two main self-proclaimed representative organizations in the field, whose confrontation revolves around competing definitions of worker status (independent contractors versus subordinate employees) and divergent organizational strategies toward platform companies (collaboration-dialogue versus confrontation-negotiation).

Unlike studies that tend to homogenize platform workers, this research highlights how the competition between organizations for legitimate representation influences workers' organizational dispositions and explains why, despite precarious conditions, significant resistance to traditional organizing persists. The Mexican case offers valuable insights into how platform workers navigate algorithmic management within Global South. Workers demonstrate agency not only through overt resistance but also through critical assessment of organizational possibilities within existing power structures. This nuanced understanding challenges simplistic narratives about worker false consciousness or platform hegemony.

This research contributes to emerging debates about platform worker organization by highlighting how resistance strategies are shaped by historical legacies, contemporary power relations, and workers' pragmatic evaluation of their position within digital labor markets. The findings suggest that effective organizing models must account for workforce heterogeneity and develop strategies responsive to the specific socio-political contexts.


Loading... Loading...